Privacy Policy for Pixel Songket
Pixel Songket is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our digital textile design and manufacturing services, including automated Songket weaving solutions, AI-powered pattern generation, digital loom integration, e-commerce platform development for artisans, virtual reality showrooms, sustainable dyeing process innovation, textile data analytics, and bespoke digital textile printing, as well as our online platform.
1. Information We Collect
We collect various types of information from and about you to provide and improve our services.
- Information You Provide to Us: This includes information you provide when you register for an account, place an order, create a design, contact customer support, or otherwise interact with our services. This may include your name, email address, postal address, phone number, payment information, and details about your design preferences or project requirements.
- Information We Collect Automatically: When you access or use our online platform, we may automatically collect information about your device and your usage. This includes IP addresses, browser type, operating system, referring URLs, access times, pages viewed, and the path you take through our site. We also collect information about your interactions with our features, such as the tools you use in our AI-powered pattern generation or virtual reality showrooms.
- Information from Third Parties: We may receive information about you from third-party services, such as payment processors, marketing partners, or social media platforms if you interact with us through those channels.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, maintain, and improve our services, including facilitating automated Songket weaving, AI pattern generation, and bespoke printing.
- To process and fulfill your orders and transactions, including managing payments and delivering textile products.
- To communicate with you, respond to your inquiries, and provide customer support related to our digital loom integration or e-commerce platform.
- To personalize your experience on our online platform, for example, by recommending designs or services relevant to your interests, including virtual reality showrooms for cultural heritage.
- To develop new features and services, such as enhancing sustainable dyeing processes or refining textile data analytics.
- To monitor and analyze trends, usage, and activities in connection with our services to improve functionality and user experience.
- To detect, prevent, and address technical issues, fraud, or security incidents on our online platform.
- To comply with applicable legal obligations and enforce our terms and policies.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We work with third-party service providers who assist us in operating our business and providing our services, such as payment processors, hosting providers, analytics providers, and logistics partners for textile manufacturing and delivery.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so, for example, allowing artisans to share their designs on our e-commerce platform.
4. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request the deletion of your personal information under certain circumstances.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection to Processing: You have the right to object to the processing of your personal information in certain situations.
To exercise any of these rights, please contact us using the details provided below.
6. International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By using our services, you consent to such transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
7. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Pixel Songket
No. 17, Jalan Raja Laut,
Level 12, Unit 2A,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50350
Malaysia